Digital Surge Review | Fees, Comparisons & More

Dominic Harper // January 9 // 0 Comments

Cryptocurrency has becoming a popular way to diversify your investment portfolio, and many Australians who are new to crypto don't know how to get started. The easiest way is to use a legitimate cryptocurrency exchange such as Digital Surge. Digital Surge is an Australian crypto platform founded for the everyday Australian investor. It is extremely simple to use and is one of my top choices of crypto exchange in Australia.

Digital Surge was founded by people in IT, so their technology is top-notch, and the aim was to simplify the crypto investment process, removing needless complication. They have done a great job of it, as you will find from this review.

What is Digital Surge?

Digital Surge was founded by two people who wanted to make buying and selling crypto easier and better. Below are some highlights, and a review to follow.


Easy to get started

Digital Surge has made it easy to get up and trading in less than two-minutes. Their speed is honestly one of the best features. In crypto trading, things can change fast. With Digital Surge, you can be on the moving edge of that change. You don’t want to miss out on a change in the crypto market because you couldn’t get into your account in time.

Simple interface

Their interface is also designed to be easy and hassle-free. The founders of Digital Surge spent years in IT, and they’ve tailored the experience at their crypto company to be the most uniquely user-friendly. Back to our previous point, sometimes investments can be tricky because of how fast the market moves. And that goes for any market, but doubly for the crypto market. By streamlining their interface, Digital Surge makes sure that you aren’t floundering in your dashboard trying to figure out how to buy the next hot coin, or offload a crashing one.

Mobile app for convenience

Because speed and ease are so important, they’ve also offered a mobile app. That means you won’t have to go looking for a laptop or tablet whenever you hear that a market change is coming. You can make all your trades right from your mobile.

Premium support including Live Chat

If you ever have any issues, don’t worry. Digital Surge’s customer support earns high marks. They have an Australian-based customer support team that is available by Live Chat or email 24/7. To go further with their customer support, you can even arrange a call with a Client Manager. These are crypto experts who can help you develop a personal strategy for your investing. Not many investment companies, of any type, offer that level of support, let alone in a cryptocurrency format.

Pay bills with Bitcoin

Having started in the technology field, Digital Surge understands the importance of innovation. And that’s why they’ve taken a giant step forward in the crypto world by offering bill pay through BPAY. We haven’t seen an innovation like this. With Digital Surge, you can pay any Australian bill with Bitcoin. As long as the account has a biller code with BPAY, you can pay the bill right from your Digital Surge account.

This bill pay feature can really save a lot of time and money. If you’re trying to manage your assets into the 21st century, and don’t want to pay the fees of transferring crypto to AUD every time an expense comes up, Digital Surge is for you. Anything from credit card bills to utilities, if they have a biller code with BPAY, you can pay it.

A quick tip I got from an associate. When you use the bill pay function with Digital Surge, make sure you’re checking the price of Bitcoin, because you could actually save money by paying a bill when the Bitcoin price is high. This can be a great way to offset the expensive interest rates some credit cards charge. If you can time your interest payments or other bills to peak Bitcoin surges, you can save quite bit of money.

Articles for beginners to read

Because Digital Surge wants to make the crypto investment process as easy and straightforward as possible, they also have a great library of articles for beginners. One that we read through, Bitcoin for Beginners, was full of great tips and information for understanding block-chain technology and its security features.

When you sign up with Digital Surge, you’ll not only have access to this library, but you’ll be able to speak with their customer service about those very articles, and ask questions about how to apply what you learned in your real investments.

Once you’re a savvy investor, or if you already are, you can check out their blog. On it, you can read up-to-date information on everything developing in the crypto world. From what coins to avoid, to which might be on the rise, this can be an invaluable resource for devising or implementing your personal strategy. 

Advanced tools for experienced traders

Speaking of being a savvy investor, Digital Surge offers several tools to help maximise your earnings while minimising your effort.

One tool is the price alerts. In the Digital Surge dashboard, you can set the app to notify you when certain coins drop to a certain price. Then you can check the market to see what you want to do with your investment. Also, you can set the alert to notify you when the price has dropped. 

If you want to optimise your time even further, you can set your Digital Surge account to not only notify you of price changes, but to automatically make a trade when a price point is triggered. These advanced orders mean you don’t even have to log in to your account when the market is moving rapidly. When a coin you’ve been worried about hits a high price, Digital Surge will automatically trade it for you.

Advanced orders are almost a must for the Australian investor. It means that you don’t have to worry about a market crash in Europe while you were asleep, or some other crypto development that takes place halfway around the globe. It’s the next step in trading, and Digital Surge has it.

Because the Digital Surge staff comes from the technology world, they’ve even taken it another step with what they call Recurring Buys. This is a tool where Digital Surge will Dollar Cost Average your investments by scheduling purchases to recur at intervals of price or time.

Negatives of using Digital Surge

No advanced markets

Experienced cryptocurrency traders will miss the advanced markets found on other platforms such as Binance. Binance has tons of markets such as futures, margin trading, P2P and even an NFT marketplace, none of which can be found on Digital Surge.

Staking is not supported

Digital Surge used to offer an Earn product where users earn interest on some of their crypto held in the exchange. However, at the time of writing, this product has been suspended due to regulatory uncertainties in Australia. Hopefully they bring this feature back in the near future.


Digital Surge offers the lowest rates we found, coming in at 0.5% for instant trading. And if you’re interested in becoming a high-volume investor, those fees go down on a transparent scale. After $100k in 30 day volume, the rate goes down to 0.4%. If you’re an exceptionally high-volume trader, you can get rates as low as 0.1%.

They also offer the lowest spread, averaging just 0.21%. Spreads are the difference between current buy and sell rates on a cryptocurrency. which is explained fully here. Some exchanges have wide spreads, but you can see from this test that Digital Surge has the lowest fees and spread combined compared to other Australian crypto exchanges.


We have stressed in this review that the founders of Digital Surge come from an IT background, and in their security features, that really shines through. For starters, all user passwords are encrypted on their end in a process called ‘hashing and salting’. This process makes it much more difficult for your passwords to be hacked.

Application credentials are kept separate from Digital Surge’s database and code base, which adds another layer of security, as well as all transactions running over encrypted SSL. As for your personal assets, Digital Surge keeps your funds held in both hot (connected to the internet) and cold (not connected) wallets. That means you have the benefit of online ease and convenience with the added security of a disconnected wallet.

Pros and Cons of Digital Surge

  • P R O S
  • Lowest combined fees and spreads (0.71%)
  • Bitcoin bill pay, a unique and progressive feature
  • Australian-based, live customer support
  • Over 300+ coins available
  • User-friendly, streamlined interface
  • 4.8 star average reviews
  • C O N S
  • Only available to Australians
  • No staking or margin trading support


There are dozens of crypto exchanges out there, but not many that are dedicated to the Australian consumer. Digital Surge excels in their user interface, low fees, customer service, and innovative features.

We would recommend any Australian investor try out Digital Surge. Their bill pay option makes it a unique option for the modern investor with other financial concerns, and their affiliate program is an interesting option for future growth.

Frequently Asked Questions

 Is Digital Surge a good option for new traders?

Yes, it is an excellent option because it is simple to use, and has 24/7 support if you run into any issues. There are also plenty of learning resources online right on Digital Surge’s website. Between their library of articles on how to get started, to their blog space filled with up-to-date information, we believe Digital Surge is an incredible option for new traders.

Is Digital Surge safe?

Absolutely. Digital Surge has some of the most comprehensive security features we’ve reviewed for a crypto exchange site. From their encrypted SSL to their hashed and salted passwords, Digital Surge has applied all their IT experience to making their company safe for their users.

Does the bill pay really work? 

It does, and it’s an amazing feature for the modern Australian. As long as the bill you’re paying has a Bitcoin biller code with BPAY, you can pay any Australian bill with the Bitcoin already in your Digital Surge wallet. That can save you time and money.

 How long does it take to sign up with Digital Surge?

 It only takes 2 minutes. Your account can be created and verified in just two minutes. Depositing AUD into your account is instant with PayID or POLi, so you can start trading right away. The entire Digital Surge model is built on a seamless and straightforward user experience.

 Can I read customer reviews? 

Yes, and we did, too. Follow this link to read real customer reviews from people all over Australia who rave about their experience with Digital Surge. The founders of Digital Surge are highly dedicated to their customers and their customers’ experiences. 

To read our privacy statement visit this page.

About the Author: Dominic Harper

Dominic has a background in finance and is passionate about cryptocurrency, blockchain technology and NFTs. He has been investing in crypto since 2017, and is excited about the potential for innovation and creative uses for NFTs in the near future.

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